Privacy Policy and GDPR

Privacy Statement
Faeriefer and FaerieferSupplies take your privacy and the security of your data very seriously. This privacy policy sets out what data we store, how we handle your data, and what you can expect from us.
Information we may collect:
When you sign up, we ask you for details about yourself. This is essential for us to be able to perform our initial checks, take your order, invoice you, and deliver your goods.
In addition, while browsing our website we may store cookies on your computer.
Cookies are very small text files that are stored on your computer when you visit some websites.
We use cookies to help identify your computer, so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.
You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.
The following is strictly necessary in the operation of our website:
This Website Will:
• Remember what is in your shopping basket
• Remember where you are in the order process
• Remember that you are logged in and that your session is secure.
o You need to be logged in to complete an order.
The following are not strictly necessary, but are required to provide you with the best user experience and to tell us which pages you find most interesting (anonymously):
This Website Will:
• Track the pages you visit via Google Analytics (Functional Cookies)
• Allow you to share pages with social networks such as Facebook (Targeting Cookies)
We will never sell your information to third parties.
How we use your information
We will never share your information with third party advertising or marketing networks. However, to fulfil your orders, we may need to share your information with external companies such as couriers. In every case, we make every reasonable effort to ensure that anyone we share your data with takes as good care of it as we do and complies fully with the law.
We may be asked by law enforcement or regulators to share customer data as part of our obligations as a business. In such a case, we will comply with all reasonable and legal requests.
We also occasionally send our customers marketing information, in the form of marketing emails, full product catalogues and smaller catalogues, and telephone updates. You will not receive these unless you specifically opt in and choose to, as per current UK and EU regulation. Your information may need to be shared with other companies to achieve this, such as Royal Mail or Mailchimp, but in every case where we do so we ensure that these third parties safeguard your information and do not share it with anyone else.
If you choose not to receive these materials, we will not send you marketing information but may still contact you by phone or email if we need to discuss your account or an order with you.
Your Options
You have the option to change your details at any time by contacting us. You can email us at [email protected], [email protected], phone us on 07592510161, or use the contact form on the ‘My Account’ section of our website.
Additionally, if you currently receive marketing emails, there is a link at the bottom of each email to either unsubscribe or to update your preferences. You can update your marketing permissions from here, ensuring we only send you what you want to receive. Please note it may take a few days to update all our systems with your new preferences.
Securing your information
We make every effort to ensure that your data is safe and secure. We offer https access to all parts of our website, and all your data is password-protected. Whenever you contact us, we perform several security checks to confirm your identity. And our payment system is handled safely and securely by Worldpay.
Changes to this policy
Faeriefer is always looking for ways to improve both our security and our customer experience. As such, we reserve the right to change or alter this policy at any time. If we make any significant changes, we’ll notify you on the website and by email.
If you have any questions, get in touch by phone, email, or post, and we’ll answer them as quickly as we can!